Terms and Conditions for Footscray Storage Services
These Terms and Conditions set out the basis on which storage services are provided by Footscray Storage to customers in the United Kingdom. By making a booking, placing items into storage, or otherwise using the service, you agree to be bound by these terms. If you do not agree with any part of them, you should not proceed with a reservation or move-in. These terms are intended to create a clear, fair and practical agreement between the storage provider and the customer, while ensuring compliance with applicable UK law.
Footscray storage services are offered subject to availability, site rules, and the customer’s adherence to all applicable legal and safety requirements. The contract begins when a booking is confirmed and continues until the storage arrangement ends, the unit is vacated, and all sums due have been paid. We reserve the right to update these terms from time to time, provided that any material changes are communicated in a reasonable manner. Continued use of the service after changes take effect will be treated as acceptance of the revised terms.
The purpose of these terms is to govern the use of storage at Footscray in a way that protects both parties. They cover the booking process, payment obligations, cancellation rights, liability limits, acceptable items, waste and disposal rules, and the law that applies if a dispute arises. Customers should read the whole document carefully before confirming a reservation or storing any belongings.
1. Booking Process
To reserve a unit, the customer must provide accurate personal and billing details, confirm the required storage size, and accept these terms. A booking may be made online, by phone, or in person where available, but no space is guaranteed until the booking has been accepted and confirmed. The customer is responsible for checking that the selected unit meets their needs for size, duration, and access. Any estimate or suggestion regarding capacity is given in good faith but is not a guarantee unless stated in writing.Once a reservation is submitted, we may request identification, proof of address, or other information necessary for security, fraud prevention, and regulatory compliance. Footscray self storage services may be subject to availability, operational restrictions, or temporary suspensions due to maintenance, safety concerns, or events beyond our control. We may refuse or cancel a booking where the information provided is incomplete, misleading, or inconsistent with our security requirements. The customer must ensure that anyone acting on their behalf is authorised to do so.
Access to the storage unit will usually be granted after the booking is confirmed, payment requirements are met, and any required documentation is completed. The customer must not share access codes, keys, or entry credentials unless expressly permitted. Any use of the unit by a third party remains the customer’s responsibility. For the avoidance of doubt, a storage service booking does not create ownership rights in the premises or any transfer of possession beyond the agreed storage arrangement.
2. Payments, Charges, and Late Payment
The customer agrees to pay all fees associated with the storage service, including the first rental period, deposits where applicable, and any additional charges that arise under these terms. Charges are normally calculated on a periodic basis and may depend on unit size, access type, duration, and optional services. Payment must be made by the method accepted at the time of booking, and we may require upfront payment before access is granted.Unless otherwise stated, all fees are due in advance. If a payment is declined, reversed, or not received by the due date, we may charge reasonable administrative costs, suspend access, and take steps to recover the outstanding balance. Interest may be applied to overdue amounts where permitted by law. Any discounts, promotions, or introductory offers are subject to their stated conditions and may be withdrawn or amended for future bookings at our discretion.
Where a customer fails to pay, we may exercise a lien or other lawful right over stored goods to recover unpaid charges, storage costs, and associated recovery expenses, subject to statutory requirements. We will act reasonably and in accordance with applicable law before disposing of or selling goods. The customer remains responsible for charges until all items are removed, the unit is vacated, and the storage agreement is properly terminated.
3. Cancellations and Termination
A customer may cancel a booking before the start date, but any refund will depend on the timing of cancellation and the terms stated at the point of booking. If a booking is cancelled after a cooling-off period has expired, or after access has been granted, we may retain a reasonable amount to cover administration and any period during which the unit was held for the customer. Where a statutory right applies, such rights are not affected by these terms.Either party may terminate the storage agreement by giving the required notice, or immediately in certain serious circumstances, including breach of these terms, illegal conduct, or a significant safety risk. If the customer fails to remove items by the end of the agreed period, we may continue charging fees until the unit is emptied and returned in an acceptable condition. Termination does not remove the customer’s liability for outstanding sums, damage, cleaning, or lawful disposal costs.
If Footscray storage services are suspended or ended due to circumstances beyond our reasonable control, we will provide notice where practical and act fairly in dealing with any prepaid amounts. We may ask the customer to remove their goods by a specified date if we are closing a unit, changing site operations, or carrying out essential works. Customers should keep their own records of booking dates, payment confirmations, and item inventories.
4. Customer Obligations and Acceptable Use
The customer must use the unit solely for lawful storage purposes and must not carry out any business, retail, manufacturing, or hazardous activity without prior written consent. The unit must be kept clean, secured, and free from pests, leaks, or materials that may cause damage. Any loss caused by the customer’s failure to secure the unit properly, or by storing incompatible items together, remains the customer’s responsibility. We may inspect or enter a unit in accordance with these terms where necessary for safety, emergency response, maintenance, or legal compliance.The customer is responsible for ensuring that all stored items are suitable for storage in a dry, enclosed environment and do not require special climate conditions unless such services have been agreed in writing. Footscray self storage is not a substitute for regulated warehousing, archival care, or specialist storage unless expressly described as such. The customer must notify us immediately of any issue that could affect the safety of the site, including leakage, infestation, odour, damage, or suspected unauthorised access.
Access may be restricted where there are unpaid amounts, safety concerns, breach of site rules, or legal obligations. We may also refuse access if the customer is intoxicated, abusive, or acting in a manner that risks the safety of staff, other customers, or the premises. These controls are intended to maintain a secure and orderly environment for all users of the storage unit service.
5. Liability and Insurance
Use of the storage unit is at the customer’s own risk, subject to mandatory rights under UK law that cannot be excluded. The customer is strongly advised to maintain adequate insurance for the full replacement value of all stored items, covering risks such as theft, fire, flood, accidental damage, and events outside the customer’s control. Any insurance arranged by us, if available, will be subject to separate terms and may not cover all risks or all types of goods.We will exercise reasonable care and skill in providing the storage service, but we do not accept responsibility for loss or damage caused by circumstances beyond our reasonable control, including but not limited to extreme weather, interruption of utilities, acts of third parties, or the inherent fragility, perishability, or defect of stored goods. We are not liable for indirect or consequential losses such as loss of profit, loss of business, or loss of opportunity, except where the law requires otherwise.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If we are found liable for any loss or damage, our liability will be limited to the extent permitted by law and, where applicable, to the amount reasonably attributable to the specific breach. Customers must not store cash, jewellery, important documents, or irreplaceable items unless they have accepted the risks and complied with any applicable restrictions.
6. Waste Regulations, Prohibited Items, and Disposal
Customers must not leave waste, packaging, furniture intended for dumping, or other unwanted materials in or around the unit unless expressly permitted. The storage facility is not a waste disposal site, and customers are responsible for removing all rubbish, dismantled materials, and debris when vacating the unit. Any item left behind may be treated as abandoned goods or waste, and charges may apply for removal, sorting, transport, cleaning, or lawful disposal.It is forbidden to store items that are illegal, dangerous, flammable, explosive, toxic, radioactive, odorous, perishable, or likely to contaminate other goods or the premises. This includes, without limitation, solvents, fuels, asbestos, compressed gas cylinders, firearms, stolen property, counterfeit goods, live animals, and any substance regulated by environmental or safety laws unless we have given express written consent and the storage arrangement lawfully allows it. The customer must comply with all applicable UK waste and environmental regulations when disposing of items before, during, or after the storage period.
If prohibited items or waste are discovered, we may remove them, report the matter to authorities where required, and recover reasonable costs from the customer. If we reasonably believe items pose an immediate risk, we may take urgent action without prior notice to protect people, property, and the environment. The customer remains solely responsible for any fines, claims, clean-up costs, or regulatory consequences arising from the items they store.
7. Ending the Agreement, Abandonment, and Collection of Goods
When the storage period ends, the customer must empty the unit, remove all belongings, and return keys or access devices as instructed. The unit must be left swept clean and in a condition that allows immediate re-use. If belongings are not collected by the agreed end date, we may treat them as abandoned after giving any notices required by law. We may then move, store, sell, or dispose of the goods in order to recover unpaid charges and associated costs.Where goods are sold or otherwise disposed of lawfully, any surplus after deduction of amounts owed and costs will be handled in accordance with applicable law. The customer should ensure that contact details remain up to date throughout the agreement so that any required notices can be delivered. A failure to respond to notices will not prevent us from taking lawful action where the customer has breached the agreement or failed to collect items in time.
On termination, each party must return or delete confidential information belonging to the other, except where retention is required by law or for legitimate business records. Any term that is intended to survive termination, including payment obligations, liability provisions, and waste responsibilities, will continue to apply after the agreement ends.
8. Governing Law and Dispute Resolution
This agreement and any dispute or claim arising out of or in connection with it shall be governed by the laws of England and Wales. If the customer is resident in Scotland or Northern Ireland, any mandatory consumer rights under the law applicable to that jurisdiction will still apply where relevant and cannot be removed by these terms. The parties agree that the courts of England and Wales will have jurisdiction, subject to any legal right of the customer to bring proceedings elsewhere.Before starting formal proceedings, the parties should try to resolve disputes in good faith and by using reasonable evidence, such as booking records, payment statements, photographs, or written notices. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force to the extent permitted by law. No waiver of a breach will be treated as a waiver of any future breach unless confirmed in writing.
These Terms and Conditions represent the full agreement between the parties regarding Footscray Storage services and replace any prior discussions or informal arrangements to the extent permitted by law. By proceeding with a booking or using a storage unit, the customer confirms that they have read, understood, and agreed to comply with the rules set out above.