Storage Foots Cray Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Foots Cray provides storage and related services, including handling, loading, unloading and removal services, to consumer and business customers in the United Kingdom. By placing a booking, paying a deposit, using our storage facilities or instructing us to carry out removal or associated services, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below.

Customer means the person or business who requests or receives services from Storage Foots Cray.

Services means storage, removal, packing, handling, loading, unloading, transportation, and any additional services we agree to provide.

Goods means any items, belongings, furniture, equipment or materials accepted by us for storage, removal, transport or handling.

Storage Facility means any premises or unit operated or arranged by Storage Foots Cray for the storage of Goods.

Contract means the agreement between the Customer and Storage Foots Cray incorporating these Terms and Conditions and any written quotation or confirmation.

2. Scope of Services

Storage Foots Cray provides storage and associated removal services for domestic and commercial customers. Our services may include collection of Goods from your address, transport to and from our Storage Facility, loading and unloading, and related labour.

The specific Services to be supplied will be set out in our quotation or booking confirmation. We are not obliged to carry out any service that is not clearly described in writing and accepted by us.

3. Booking Process

All bookings are subject to availability and acceptance by Storage Foots Cray. You may request a quotation by providing accurate information about the Goods, access conditions, addresses, dates and any special requirements.

Quotations are usually given as estimates based on the information you provide. If upon arrival the nature or volume of Goods, access, parking or other conditions differ materially from what was described, we reserve the right to amend the price, change the service, or decline to proceed.

Your booking is confirmed only when we issue a written confirmation or receipt of deposit, whichever occurs later. By confirming a booking, you warrant that you are the owner of the Goods or have full authority from the owner to enter into the Contract.

4. Customer Responsibilities

You must ensure that all information provided to us is complete and accurate, including contact details, addresses, descriptions of Goods, and any risks or special handling requirements.

You must arrange suitable parking and access for our vehicles and staff at all collection and delivery points. Any parking charges, permits or penalties arising from inadequate arrangements may be charged to you.

You must be present, or ensure that a responsible representative is present, at the agreed times for collection and delivery, to direct our staff and sign any relevant documentation. If no one is present, we may at our discretion proceed based on your prior instructions or treat the booking as cancelled.

You are responsible for securing all valuables, important documents, personal data, fragile items and perishable goods in accordance with our instructions. We strongly recommend that such items are not placed into storage unless expressly agreed.

5. Payments and Charges

All prices are quoted in pounds sterling and are exclusive of any applicable taxes unless otherwise stated. We reserve the right to require a deposit or full prepayment before commencement of the Services.

Storage charges are usually payable in advance for the agreed storage period. Where storage is ongoing, fees are payable in advance at the start of each billing period. Removal and handling charges are due on or before the service date unless otherwise agreed in writing.

If payment is not received when due, we may suspend access to the Storage Facility, withhold delivery of Goods, and charge interest on overdue amounts at the statutory rate until payment is made in full. We may also recover from you any reasonable costs incurred in collecting overdue payments.

We may review and vary our storage and service charges from time to time. For ongoing storage arrangements, we will provide reasonable notice of any change in charges.

6. Cancellations and Changes

You may cancel or request a change to your booking by giving us written notice. The following cancellation terms will usually apply.

If you cancel more than seven days before the scheduled service date, any deposit paid may be refunded at our discretion, less any reasonable administration costs.

If you cancel within seven days but more than 48 hours before the scheduled service date, we may retain part or all of the deposit to cover allocated resources and lost opportunities.

If you cancel within 48 hours of the scheduled service date, or fail to be available at the agreed time, we may charge up to 100 percent of the quoted price.

Requests for date changes are subject to availability. If we cannot accommodate the new date, the change may be treated as a cancellation. Any refunds in such circumstances will be at our discretion.

7. Access to Stored Goods

Access to the Storage Facility and stored Goods is by prior arrangement and during our usual operating hours, subject to security procedures. We may ask for identification or proof of authority before allowing access.

We may temporarily restrict access for maintenance, safety or security reasons, or due to circumstances beyond our control. We will aim to provide reasonable notice where possible.

8. Prohibited and Restricted Items

You must not store or request us to handle any goods that are illegal, dangerous, explosive, corrosive, toxic, flammable, perishable, infested, or otherwise likely to cause damage, nuisance or risk to persons, property or the environment.

Prohibited goods include, but are not limited to, gas cylinders, fuels, explosives, firearms and ammunition, chemicals, paint, solvents, aerosols, fireworks, illegal substances, live animals, plants, foodstuffs that may perish, and any waste materials.

Certain items may be accepted only with prior written agreement and additional conditions, such as high value goods, delicate instruments or items requiring specialist handling. If in doubt, you must consult us in advance.

9. Waste Regulations and Disposal

Storage Foots Cray operates in accordance with applicable UK waste and environmental regulations. We are not a general waste carrier and will not remove or dispose of household, construction or commercial waste unless this is explicitly agreed and permitted by law.

You must not use our Services or Storage Facility for the disposal of waste or unwanted items in breach of statutory regulations. Any prohibited or abandoned items found in your consignment or storage unit may be treated as waste and disposed of in accordance with regulatory requirements.

Where we agree to arrange removal or disposal of unwanted items, additional charges will apply for labour, transport, waste transfer and disposal fees. You remain responsible for ensuring that items handed to us for disposal are lawfully capable of being disposed of and are not hazardous or controlled waste unless previously agreed.

We reserve the right to recover from you any costs, penalties, fines or liabilities arising from your breach of waste or environmental regulations, including improper presentation of items as non hazardous when they are hazardous.

10. Our Liability

We will exercise reasonable care and skill in the performance of the Services and in the handling and storage of your Goods. However, our liability is subject to the limitations set out in this section.

We will not be liable for loss or damage to Goods where such loss or damage arises from inherent defects, natural deterioration, inadequate or improper packing carried out by you or a third party, changes in atmospheric conditions, vermin, or normal wear and tear.

We will not be liable for loss or damage arising from your failure to comply with these Terms and Conditions, including the storage of prohibited items, failure to disclose relevant information, or failure to ensure accurate and secure packing.

Except where liability cannot lawfully be excluded or limited, our total liability for loss of or damage to Goods, or for any breach of Contract, whether in contract, tort or otherwise, shall not exceed the lesser of the replacement value of the Goods affected or a reasonable limit that reflects the charges paid for the Services. We may offer optional enhanced cover or insurance at additional cost in some cases.

We shall not be liable for any indirect or consequential losses, loss of profit, loss of business, loss of data, or emotional distress, arising out of or in connection with the Services.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

11. Customer Indemnity

You agree to indemnify and hold harmless Storage Foots Cray, its employees and agents from and against any claims, losses, damages, costs or expenses arising from your breach of these Terms and Conditions, including but not limited to the storage or presentation of prohibited items, failure to comply with waste regulations, or failure to obtain necessary consents from the owner of the Goods.

12. Lien and Right of Sale

We have a lien over the Goods for all outstanding charges and any related costs. If any amounts due remain unpaid for a period specified in our notices to you, we may, after giving you reasonable notice, sell or otherwise dispose of some or all of the Goods to recover the sums owed.

Any sale or disposal will be carried out in a commercially reasonable manner. We will account to you for any surplus proceeds after deducting outstanding charges and reasonable costs of sale or disposal. If the proceeds are insufficient to cover the sums due, you will remain liable for the balance.

13. Events Beyond Our Control

We are not liable for any delay, failure or inability to perform the Services where such delay or failure results from events beyond our reasonable control, including but not limited to severe weather, accidents, road closures, strikes, industrial disputes, civil unrest, acts of terrorism, fire, flood, or interruption of utilities.

In such circumstances, we may suspend performance of the Contract for the duration of the event or, if performance becomes impossible or impractical, cancel the affected Services. We will use reasonable efforts to notify you and mitigate the impact of such events.

14. Insurance

You are responsible for ensuring that your Goods are adequately insured during storage and transit. Our charges do not automatically include insurance cover, unless expressly stated in writing. We may offer information on insurance options, but it remains your responsibility to arrange appropriate protection.

15. Complaints

If you have a concern about our Services, you should raise it as soon as possible with a member of our team so that we can attempt to resolve the issue. Any formal complaints should be submitted in writing, providing full details of the matter, the date of the service and any supporting evidence.

We will investigate complaints in a fair and timely manner and respond with our findings and any proposed resolution. Making a complaint does not affect your statutory rights.

16. Data Protection and Privacy

We will collect and use personal information in accordance with applicable UK data protection laws. Personal data provided by you will be used solely for the purposes of managing your account, providing the Services, processing payments, and meeting legal and regulatory requirements.

We take reasonable steps to protect your personal information against unauthorised access, loss or misuse. We may retain records for a reasonable period after the end of the Contract to comply with legal obligations and for legitimate business purposes.

17. Variation of Terms

We may update or revise these Terms and Conditions from time to time. The version in force at the time you make a booking or renew storage will apply to that Contract. Any significant changes will be made available through our usual communication channels.

18. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be deemed deleted, but the remaining provisions will continue in full force and effect.

19. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with the Services or the Contract shall be governed by and construed in accordance with the laws of England and Wales.

You and Storage Foots Cray agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

20. Entire Agreement

These Terms and Conditions, together with any written quotation, booking confirmation or additional written terms agreed between you and Storage Foots Cray, constitute the entire agreement between the parties in relation to the Services. You acknowledge that you have not relied on any statement, promise or representation that is not set out in the Contract.